Client Contact Directory and Misc

AIRBNB

GENERAL MAILBOX


Airbnb_ChromeboxFeedback@arise.com




CERTIFICATION MAILBOX


airbnbcertification@gmail.com





AGERO

CUSTOMER SUCCESS TEAM


STAN MANUEL - VP, CUSTOMER SUCCESS - SMANUEL@ARISE.COM KELLY ANTOLAK - SR. MANAGER CUSTOMER SUCCESS - KANTOLAK@ARISE.COM MOISES BETANCES - SR. MANAGER CUSTOMER SUCCESS - MBETANCES@ARISE.COM





BARNES AND NOBLE

CLIENT SUCCESS TEAM


LUIS VASQUEZ - SR MANAGER, CUSTOMER SUCCESS - LVASQUEZ@ARISE.COM MARLENA STABLEIN - MANAGER CUSTOMER SUCCESS AND PCL - MSTABLEIN@ARISE.COM





CARNIVAL

CARNIVAL SERVICE CUSTOMER SUCCESS TEAM


TABATHA PAGE - SR. MANAGER CUSTOMER SUCCESS - TPAGE@ARISE.COM MAX KOVAL - MANAGER CUSTOMER SUCCESS - MKOVAL@ARISE.COM PLEASE CC BOTH (ALONG WITH LATEAM LLC) FOR A QUICKER RESPONSE TO YOUR INQUIRY!





COMCAST

COMCAST NED CUSTOMER SUCCESS TEAM


Comcast NED Certification Support

Contact Us Anytime: comcastcertification.ned@gmail.com

ENHANCEMENT SESSION SCHEDULING CALENDARS AS BELOW:

  • AHT Support: https://calendly.com/comcastcertification-ned-e1/aht

  • FCR Support: https://calendly.com/comcastcertification-ned5_fcr

  • TSR Support: https://calendly.com/comnedescalations1/15min

  • VOC Support: https://calendly.com/comcastcertification-ned-e2/voc

  • General Support: https://calendly.com/comcastcertification-ned-e4/general




GENERAL CERTIFICATION MAILBOX - NED


Certification Community email: comcastcertification.ned@gmail.com




GENERAL PRODUCTION MAILBOX - NED


PRODUCTION CSP'S send email to: comcastnedarisecommunity@gmail.com




MISSED INTERVALS FORM - NED REPORTS TO CLIENT SUCCESS TEAM


THIS FORM IS TO REPORT INTERVALS YOU MISSED DUE TO A TECH ISSUES OR OTHER PROBLEM WHICH PREVENTED SERVICE AS SCHEDULED. CLICK HERE




COMCAST CENRAL CUSTOMER SUCCESS TEAM


Kelly Tennyson- ktennyson@arise.com – SR MANAGER CUSTOMER SUCCESS

  • FOR ALL THINGS INVOICES AND ETC.

Ivelisse Parada- IParada@arise.com – MANAGER CUSTOMER SUCCESS

  • Chat, Certification, and Escalations

Waleska Saltares - WSaltares@arise.com – MANAGER CUSTOMER SUCCESS

  • Production, QAPFs, and Sales PFs (Coding room)





CROSS COUNTRY

CUSTOMER SUCCESS TEAM


PAM RIZZO - SR. MANAGER CUSTOMER SUCCESS - PRIZZO@ARISE.COM AIDEE BARWICK - MANAGER CUSTOMER SUCCESS - ABARWICK@ARISE.COM

  • ASSISTS WITH LOG IN CREDENTIALS AND LOCK OUTS
KELLY TRAMMEL-MORGAN - PCL AND MANAGER CUSTOMER SUCCESS - KTRAMMEL@ARISE.COM





DICK'S SPORTING GOODS

CUSTOMER SUCCESS TEAM


RON FRENCH - DIRECTOR CUSTOMER SUCCESS - RFRENCH@ARISE.COM KRISTY CHOATE - SR. MANAGER CUSTOMER SUCCESS - KCHOATE@ARISE.COM





DISNEY

CLIENT SUCCESS TEAM


KRISTINA DIYALJEE - SR. CUSTOMER SUCCESS MANAGER - KDIYALJEE@ARISE.COM

Jackie Gartner – Customer Success Manager for all Disney programs – Jgartner@arise.com

Jennifer Zutter – Customer Success Manager for all Disney programs – Jzutter@arise.com





DYNEGY

CLIENT SUCCESS TEAM


SEE INFO UNDER TXU TA





ENTERPRISE

CLIENT SUCCESS TEAM


APRIL CLAUNCH - DIRECTOR CUSTOMER SUCCESS - ACLAUNCH@ARISE.COM CATHIE LAVY - SR. MANAGER CUSTOMER SUCCESS - CLAVY@ARISE.COM SHAY COOPER- MANAGER CUSTOMER SUCCESS - SCOOPER@ARISE.COM





HOME DEPOT

CLIENT SUCCESS TEAM


Sr. Customer Success Manager: Melissa Chounet – mchounet@arise.com

Customer Success Manager: Kurt Stennett – kstennett@arise.com

Customer Success Manager: Sheri Philips - sphillips@arise.com

Customer Success Manager: Nick Brazitis - nbrazitis@arise.com




THD SYSTEM TECH ISSUES


The waiver information for Home Depot can be found on CrowdHub; however, 90% of the waivers need to be submitted via this link as clients systems are used.

Please use the link below and enter all required information in the Waiver request survey for THD Tickets ONLY.

Survey link: CLICK HERE





INTERACTIONS

CUSTOMER SUCCESS TEAM


RIA MASON - SR. MANAGER CUSTOMER SUCCESS - RMASON@ARISE.COM





INTERVAL INTERNATIONAL

CUSTOMER SUCCESS TEAM


JOEY MOORE - SR. MANAGER CUSTOMER SUCCESS - JMOORE@ARISE.COM BRIDGET VELTRI - MANAGER CUSTOMER SUCCESS - BVELTRI@ARISE.COM





INTUIT

CLIENT SUCCESS TEAM - GENERAL MAILBOX


clientresults@arisealerts.com




INTUIT TURBO TAX US - CLIENT SUCCESS TEAM


Leah Howard -Director of Customer Success -lhoward@arise.com

Kelly Tennyson- Sr Manager of Customer Success- ktennyson@arise.com

Meiling Avelino - Manager of Customer Success -mavelino@arise.com




INTUIT TURBOTAX CANADA - CLIENT SUCCESS TEAM


Scott Ryan -Sr Manager of Customer Success -sryan@arise.com

Valerie Moore - Manager of Customer Success - vmoore@arise.com




INTUIT MINT - CLIENT SUCCESS TEAM


Shaun Poland -Sr Manager of Customer Success - spoland@arise.com

Charmaine Gammons - Manager of Customer Success - cgammons@arise.com




INTUIT PCG (PRO-SERIES AND LACERTE) - CLIENT SUCCESS TEAM


Shaun Poland - Sr Manager of Customer Success - spoland@arise.com

Trisha Louwsma - Manager of Customer Success - tbunker@arise.com




INTUIT QUICKBOOKS - CLIENT SUCCESS TEAM


Olga Rodriguez -Sr Manager of Customer Success -orodriguez@arise.com

Scott Ryan -Sr Manager of Customer Success - sryan@arise.com

Valerie Moore - Manager of Customer Success - vmoore@arise.com

Crystal Foran - Manager of Customer Success - cforan@arise.com





MDLIVE

CUSTOMER SUCCESS TEAM


LOREN O'CONNOR - SR MANAGER CUSTOMER SUCCESS - LOCONNOR@ARISE.COM MARLENA STABLEIN - MANAGER CUSTOMER SUCCESS - MSTABLEIN@ARISE.COM





NEIMAN MARCUS

CLIENT SUCCESS TEAM


CATHIE LAVY - SR. MANAGER CUSTOMER SUCCESS - CLAVY@ARISE.COM SHERI PHILLIPS - MANAGER CUSTOMER SUCCESS - SPHILLIPS@ARISE.COM





PRINCESS CRUISE

CUSTOMER SUCCESS TEAM


KEVIN PINEIRO - SR MANAGER CUSTOMER SUCCESS - KPINEIRO@ARISE.COM SAKINA GANI - PERFORMANCE COMPLIANCE LEAD (PCL) - SGANI@ARISE.COM





ROAD AMERICA

CUSTOMER SUCCESS TEAM


LYIWA FINNELL - SR. PERFORMANCE COMPLIANCE LEAD (PCL) - LFINNELL@ARISE.COM





TXU TA

CLIENT SUCCESS TEAM CONTACTS


DANNY SAEZ - SR. MANAGER CUSTOMER SUCCESS - DSAEZ@ARISE.COM MICHELLE D'AMATO - MANAGER, CUSTOMER SUCCESS - MD'AMATO@ARISE.COM




AVG TECH ISSUES REPORT FORM


This process is only to be used for AVG roster related issues!

Fill out this form - CLICK HERE (Chrome browser works best)

  • Enter your Arise CSP ID (numbers only)
  • Enter the start date and time of the interval missed.
    • Very Important: Must be formatted MM/DD/YY 00:00 PM (AM) EASTERN TIME ZONE
  • Then enter stop date and time of the interval missed.
    • Very Important: Same as above
      • For Example: A single missed interval entry would be; Start 01/29/19 2:00 PM Stop 01/29/19 2:30 PM
      • For multiple missed intervals entry would be; Start 01/27/19 2:00 PM Stop 1/27/19 3:30 PM




ALL OTHER TECH ISSUES


PLEASE SEE ARISE TECH SUPPORT AND OBTAIN A INC NUMBER. FOR MOST TECH ISSUES AN AUTOMATIC WAIVER WILL BE APPLIED. IT IS THE RESPONSIBILITY OF THE AGENT TO CHECK STARMATIC TO ENSURE IT WAS PROCESSED.





WALGREENS


LATEAM LLC

CHARLOTTE, NC 

CSP ID #868147

IBO ID #54438

Call

T: 614-547-9211 

2020 LATEAM LLC

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