Morning all - some clients are having issues with Chatroom access - it is not a problem for all agents but for some. Please continue to check the Breaking News Section for updates and report to tech support as needed. I would also advise emailing your QA and see if there has been an alt support room established.

COMCAST BILLING AND RETENTION

ASD version 5.0.3 will no longer be in operation as of March 30th, 2021. If you are on the ASD 5.0.3 after this date, you will not be able to log into the ComVPN.

It is imperative that every agent update to ASD 5.0.5 prior to the final expiration date of March 30th, 2021, to avoid causing interruptions in your ability to service.

HELLO ALL - please be aware that the Arise Portal seems to be having tech issues at the moment. Continue to check back to see if they are resolved. We will update once we know more. We appreciate your patience.