Next time you work say HI to your fellow LATEAM agents 😀

Janice H

Eushownda B

Patricia J

I worked with Disney Dining for about 6 months. This was my first client with Arise.

The positives....great material to keep agents abreast of pertinent info like special promos, incliment weather, etc. The backroom assistance in case you are stumped is excellent, quick and easy to use so you don't have a guest on hold for a long time.

The negatives...the main reason that I decided to discontinue work with Disney is because of how strict they are on sticking to the script. An example is when getting off the phone, the agent is supposed to say 'Have a very Disney day' or 'Have a magical day'. I would sometimes accidentally say "Have a great day" and would have my QA score go down for it. They also have a survey that has to be mentioned at the end of each call. Sometimes guest were calling from the amusement …